AgentsForce PRIVACY POLICY ("PRIVACY POLICY")

IMPORTANT: BY USING AGENTSFORCE LTD.'S ("COMPANY" OR "WE") SAAS SOLUTION FOR AUTOMATED RESPONSE TO CUSTOMER CONVERSATIONS USING ARTIFICIAL INTELLIGENCE (COLLECTIVELY, THE "SERVICES"), YOU ("YOU") CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND CONSENT THAT ALL PII (DEFINED BELOW) THAT YOU SUBMIT OR THAT IS PROCESSED OR COLLECTED THROUGH OR IN CONNECTION WITH THE SERVICES PROVIDED TO YOU WILL BE PROCESSED BY THE COMPANY AND ITS AFFILIATES IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THE FOLLOWING PRIVACY POLICY. 

YOU OR YOUR DATA SUBJECTS ARE NOT LEGALLY REQUIRED TO PROVIDE US WITH PII, HOWEVER, USE OF THE SERVICES REQUIRES THAT YOU PROVIDE PII. IF YOU CHOOSE TO WITHHOLD ANY PII REQUIRED IN RESPECT THEREOF, IT WILL NOT BE POSSIBLE FOR YOU TO USE THE SERVICES. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH HEREIN PLEASE DO NOT USE THE SERVICES.

“PII” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We recognize that privacy is important. This Privacy Policy applies to all of the services, information, tools, features and functionality available as part of the Services offered by the Company or its subsidiaries or affiliated companies and covers how PII that the Company collects and receives, including in respect of the Services, is treated. If you have any questions about this Privacy Policy, please feel free to contact us at: privacy@agentsforce.com

1. Information We Collect and How We Use It.

In order to provide and operate our Services and provide services in connection therewith, we collect and process PII, including the following types of information: 

1.1. Your Account Information.

When you subscribe to use the Services we ask you to provide PII, including: Full name, phone number, email address and title at your organization.

1.2. Usage Information.

We collect all usage information, such session times, impressions, pages visited etc. This information is retained and processed in order to monitor use of the Services; derive analytics and usage metrics; and improve the Services.

1.3. Customer Correspondence.

We receive from our customers correspondence from or with their customers, including without limitation emails, chat, IM, support tickets etc.. We use the emails and related meta-data in order to train an AI model used to provide services to such customer and in order to generate automated responses to such emails. 

1.4. Usage Information.

When you use the Services, we automatically receive and record information from your browser, including without limitation information and statistics about your online/offline status, your IP address, geolocation data (including country and city), device identifiers, internet service provider, connection speed, search history, type of browser, your regional and language settings and software and hardware attributes. Our systems automatically record and store technical information regarding the method and nature of your use of the Services. An IP address is a numeric code that identifies your browser on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information. The Company uses all of the PII identified in this Section in order to understand the usage trends and preferences of our users, including recent visits to our Services and how you move around different sections of our Services for analytics purposes and in order to make our Services more intuitive.

1.5. User Communications.

When you send emails or other communications to the Company, we retain those communications in order to process your inquiries, respond to your requests and improve our Services.

1.6. Aggregate and Analytical Data.

In the effort to produce insights regarding use of the Services in order to improve our services and develop and improve automated processes on our Services, we often conduct research on the information submitted. This research is compiled and analyzed on an aggregate basis, and we share this aggregate data with Company’s affiliates, agents and business partners and also disclose aggregated information in order to describe our services to current and prospective business partners or investors. This aggregate information does not identify you or your customers or employees personally.

2. Cookies.

In order to collect the data described herein we use temporary cookies that remain on your browser for a limited period of time. We also use persistent cookies that remain on your browser until the Company's Services are removed, in order to manage and maintain the Services and record your use of the Services. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to and stored on your browser. Cookies do not damage your browser. Most browsers allow you to block cookies but you may not be able to use some features on the Services if you block them. You may set most browsers to notify you if you receive a cookie (this enables you to decide if you want to accept it or not). We also use web beacons via the Services to collect information. Web beacons or "gifs", are electronic images that are used in our Services or in our emails. We use Web beacons to deliver cookies, count visits and to tell if an email has been opened and acted upon.

3. Links.

Links to other services, sites and applications are provided by the Company as a convenience to our users. The Company is not responsible for the privacy practices or the content of other sites and applications and you visit them at your own risk. This Privacy Policy applies solely to PII collected by us.

4. Minors.

If any of your data subjects (e.g. employees or customers) are minors under the age of 18, you must obtain parental consent prior to using our Services. The Company will not knowingly contact or engage with children under the age of 18 without said parental consent. If you have reason to believe that a child has provided us with their PII, please contact us at the address given above and we will endeavor to delete that PII from our databases.

5. Information Sharing.

As part of providing the Services our affiliates, agents, representatives and service providers will have access to your PII. We require these parties to process such information in compliance with this Privacy Policy and subject to security and other appropriate confidentiality safeguards.  The Company will also share PII in the following circumstances: (a) as required for providing the Services (e.g. sharing all information with the a third party designated by you, our customer); (b) for maintenance and improvement of the Services; (c) if we become involved in a reorganization, merger, consolidation, acquisition, or any form of sale of some or all of our assets, with any type of entity, whether public, private, foreign or local; and/or (d) to satisfy applicable law or prevention of fraud or harm or to enforce applicable agreements and/or their terms, including investigation of potential violations thereof.

6. Transfer of PII.

6.1. The Services are provided and hosted in the United States. If you are located outside the US, we may transfer, and process, your PII outside of the country of your residency to our service providers. These countries may not have equivalent privacy and data protection laws (and, in some cases, may not be as protective). We will protect your personal data in accordance with this Privacy Policy wherever it is processed.

6.2. Certain recipients (our service providers and other companies) who process your PII on our behalf may also transfer personal data outside the country in which you are resident. Where such transfers occur, we will make sure that an appropriate transfer agreement is put in place to protect PII.

6.3. If you are a resident of the EEA, the UK or Switzerland, we will protect your PII when it is transferred outside of the EEA, the UK or Switzerland by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal data; or otherwise ensuring appropriate safeguards are in place to protect your personal data. For transfers of your personal data we also relay on the EEA Standard Contractual Clauses and applicable DPA.

7. Data Security.

We follow generally accepted industry standards to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of PII. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security. We retain your PII only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

8. Data Integrity.

The Company processes PII only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service agreements. We review our data collection, storage and processing practices to ensure that we only collect, store and process the PII needed to provide or improve our Services. We take reasonable steps to ensure that the PII we process is accurate, complete, and current, but we depend on our users to update or correct their PII whenever necessary. Nothing in this Privacy Policy is interpreted as an obligation to store information, and we may, at our own discretion, delete or avoid from recording and storing any and all information.

9. Rights of Data Subjects.

Data subjects have the right to know what PII we collect about them and to ensure that such data is accurate and relevant for the purposes for which we collected it. We allow data subjects the option to access and obtain a copy of their PII and to rectify or delete such PII if it is not accurate, complete or updated. However we may first ask data subjects to provide us certain credentials to permit us to identify their PII.

Data subjects may exercise the above rights by sending a request to privacy@agentsforce.com

10. Enforcement.

The Company regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or our treatment of PII by contacting us as provided above. When we receive formal written complaints it is the Company's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of PII that cannot be resolved between the Company and an individual.

11. Changes to This Privacy Policy.

The Company may update this Privacy Policy. We will notify you about significant changes in the way we treat PII by sending a notice to the email address provided by you or by placing a prominent notice on the Services. We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices. Our customers and business partners will be notified of such changes and are responsible to inform their data subjects.

12. Legal Justification and Consent To Processing.

By providing any PII to us pursuant to this Privacy Policy, all users, including, without limitation, users in the United States, Israel and member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the collection and processing of such PII abroad. The server on which the Services are hosted and/or through which the Services are processed may be outside the country from which you access the Services and may be outside your country of residence. Some of the uses and disclosures mentioned in this Privacy Policy involve the transfer of your PII to various countries around the world that may have different levels of privacy protection than your country and will be transferred outside of the European Economic Area. If there is a transfer of your PII outside the EEA we will, in the absence of an EC Adequacy decision relevant to the destination country or to the transfer, seek to rely on appropriate safeguards such as entering into appropriate EC approved standard contractual clauses. By submitting your PII through the Services, you consent, acknowledge, and agree that we will collect, use, transfer, and disclose your PII as described in this Privacy Policy.

13. Retention of Personal Information and data.

We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy.

14. Questions

If you have any questions about this Privacy Policy or concerns about the way we process your PII, please contact us at privacy@agentsforce.com. If you wish to delete all information regarding your use of the Services, please contact us at: privacy@agentsforce.com

ANNEX FOR THE COLLECTION AND USE OF PERSONAL DATA OF CALIFORNIA RESIDENTS

Except as otherwise provided, this Annex applies only if you are a California resident. For purposes of this section, "Personal Information" has the meaning given in the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any regulations promulgated under either law, in each case, as amended from time to time.

This Annex does not apply to:

• information exempted from the scope of the CCPA;
• activities governed by a different privacy notice, such as notices we give to California personnel or job candidates; or
• Personal Information we collect, use, and share on behalf of our customers as a "service provider" under the CCPA.

YOUR CALIFORNIA PRIVACY RIGHTS

You have the following rights:

Right to Information/Know

You can request whether we have collected your Personal Information, and in certain cases, the following information about how we have collected and used your Personal Information during the past 12 months:‍

• The categories of Personal Information we have collected.
• The categories of sources from which we collected the Personal Information.
• The business or commercial purpose for collecting, sharing, and/or selling Personal Information.
• The categories of Personal Information that we sold or disclosed for a business purpose.
• The categories of third parties to whom Personal Information was sold, shared, or disclosed for a business purpose.

Right to Access.

You can request a copy of the Personal Information that we have collected about you during the past 12 months.

Right to Correction.

You can request that we correct inaccurate Personal Information that We have collected about you.

Right to Deletion.

You can ask us to delete the Personal Information that we have collected from you.

Right to Opt-Out of Tracking for Targeted Advertising Purposes.

While we do not sell Personal Information, we use services that help deliver targeted ads (also known as interest-based ads) to you section above 5 above. The CCPA classifies our use of some of these services as sharing your Personal Information with the advertising partners that provide the services, from which you have the right to opt-out.

Right to Nondiscrimination.

You are entitled to exercise the rights described above free from discrimination prohibited by the CCPA.

HOW TO EXERCISE YOUR RIGHTS

Right to Information/Know, Access, Correction, and Deletion.

You can exercise any of these rights by submitting a request through our Request Form or by mailing us.

Right to Opt-Out of Tracking for Targeted Advertising Purposes.

You can submit requests to opt-out of tracking for targeted advertising purposes by using our Cookie Management Center. Your request to opt-out will apply only to the browser and the device from which you submit the request.

Verification of Identity.

We will need to verify your identity to process your information/know, access, correction, and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require you to provide government identification, give a declaration as to your identity under penalty of perjury, and/or provide additional information. Please note that we may decline your request as permitted by law.

Authorized Agents.

Your authorized agent may make a request on your behalf upon our verification of the agent's identity and our receipt of a copy of the valid power of attorney given to your authorized agent. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity and provide us with written confirmation that you have given the authorized agent permission to submit the request.

PERSONAL INFORMATION THAT WE COLLECT, USE AND DISCLOSE

The table below describes our Personal Information practices by reference to the categories of personal information collected in the above and the categories described in Cal. Civ. Code Section 1798.140(v) (the “CCPA”) and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below. 

Please note that:

• We do not sell (as such term is defined and used in the CCPA) personal information and have not sold Personal Information in the preceding 12 months.
• We do not use or disclose sensitive personal information for purposes that California residents have a right to limit under the CCPA.‍‍